Refund Policy

Naya Skin™ — Refunds & Returns Policy

🤍 Your satisfaction is our top priority.

At Naya Skin™, we strive to provide you with the highest quality products and an exceptional shopping experience. Please read our Refunds & Returns Policy carefully so you know exactly where you stand.

✅ 1. Returns Eligibility We accept returns for products that are:

  • Unused and unopened
  • In their original packaging
  • Returned within the eligible timeframe

Please note — due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. We recommend thoroughly inspecting your order upon arrival before opening any sealed packaging.

📦 2. Damaged or Defective Items In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order.

  • We may request photographic evidence of the damage or defect to facilitate the return process.
  • Once approved, we will provide full instructions on how to return the item.
  • We will gladly replace it for you at no additional cost.

🔁 3. Incorrect Orders Received the wrong item? We're sorry about that. Please notify us within 7 days of receiving your package and we will work with you to arrange a return and issue either a replacement or a full refund — whichever you prefer.

🚫 4. Non-Returnable Items For the safety and wellbeing of all our customers, certain items are non-returnable due to sanitary reasons. These include but are not limited to:

  • Personal care products
  • Cosmetics
  • Any products that come into direct contact with the skin

Please review all product descriptions carefully before making a purchase.

💳 5. Refunds Processing Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7 days.
  • Please note that shipping fees are non-refundable.
  • Any return shipping costs are the responsibility of the customer.

📩 6. How to Initiate a Return If you believe your return meets the eligibility criteria above, please reach out to our customer support team via our Contact Us page. Our team will guide you through the full return process and provide any assistance you need.

📬 7. Packaging Your Return When returning an eligible item, please ensure it is securely packaged to avoid any damage during transit. We strongly recommend using a trackable shipping service for your return to ensure its safe arrival.

🔄 8. Exchanges As we cannot accept returns for opened items due to sanitary reasons, we are unable to process exchanges for such products. If you received a damaged, defective, or incorrect item, please refer to sections 2 and 3 above for resolution.

🌿 Still have questions? We're always here to help. If you have any questions or concerns about our Refunds & Returns Policy, please don't hesitate to reach out to our customer support team via our Contact Us page.

Thank you for choosing Naya Skin™. We appreciate your trust in us.

— The Naya Skin™ Team 🤍