Cancel / Change Order
Naya Skin™ — Cancel / Change Order
🤍 We understand that things come up.
At Naya Skin™, we aim to be as accommodating as possible to ensure a smooth and satisfactory shopping experience. Please read the guidelines below so you know exactly what to do if you need to cancel or make changes to your order.
🛒 1. Order Modification Policy Once an order is successfully placed and payment is confirmed, it immediately enters our processing system. We strive to dispatch all orders as quickly as possible to ensure timely delivery.
- We encourage you to review your order carefully before completing your purchase.
- Once processing begins, our ability to make changes may be limited.
✏️ 2. Requesting Changes to Your Order Need to change an item, quantity, or shipping address? Please contact our customer support team at the earliest convenience.
- We will do our best to accommodate your request if the order has not yet entered the processing stage.
- Please note that order modifications cannot be guaranteed and may be subject to the order's current status and availability of the requested changes.
❌ 3. Order Cancellation If you need to cancel your order, please contact our customer support team immediately.
- Orders can only be cancelled if they have not yet been processed or shipped.
- Once an order has entered the processing or shipping stage, we will be unable to cancel it.
- In such cases, you may return the items in accordance with our Refunds & Returns Policy.
🎨 4. Cancellation of Customised Orders For personalised or customised orders, cancellation may not be possible after a certain period as these items are prepared specifically to your requirements.
- Please contact our customer support team as soon as possible for assistance with personalised order cancellations.
📩 5. How to Request a Modification or Cancellation To initiate a change or cancellation request, please contact our customer support team via our Contact Us page.
- Please include your order number and all relevant details when reaching out.
- Our team will guide you through the process and provide any assistance you need.
💳 6. Refunds for Cancelled Orders If your order is successfully cancelled before processing or shipping, we will initiate a refund to your original method of payment within 5–7 business days.
- Please note that it may take additional time for the refunded amount to appear in your account depending on your payment provider's policies.
🔔 7. Order Status Updates You will receive email notifications to keep you informed every step of the way — including when your order has been successfully modified, cancelled, or shipped.
🌿 Still have questions? We're always here to help. If you have any questions or need assistance regarding order modifications or cancellations, please don't hesitate to reach out to our customer support team via our Contact Us page.
Thank you for choosing Naya Skin™. We appreciate every single one of our customers.
— The Naya Skin™ Team 🤍